Return Policy
Returns - Change of Mind
Deals..Gone In Seconds offers a 7 day return policy. Merchandise returned for refund within the 7 day return period is subject to a 20% restocking fee. Original shipping and handling charges are non-refundable. The Customer is responsible for return shipping and handling charges on all returned items. All returns must obtain a prior RMA# (Returned Merchandise Authorization). Any return we receive without an RMA number will be returned to you at your expense and no credit issued. RMA numbers are valid for 15 days from date of issuance. Returns must be 100% complete, in same condition as when shipped by us, in same boxes and packing materials as shipped by us, contain all manuals, inserts, warranty card(s), software, cables and accessories wherever applicable. Additional charges may apply if the merchandise is not returned in 100% complete condition.
Before requesting an RMA (Return Merchandise Authorization), make sure that you have read and understood clearly our FAQ & Terms & Conditions of Sale.
To obtain an RMA#, please email us at: store@dealsgoneinseconds.com.au. RMA#’s and return directions will be emailed to customer within 3 days.
When shipping your package, we recommend that you insure the package you are returning. In the event the package is lost or damaged in transit, we shall not be responsible. We suggest that you use a traceable carrier that can provide you with proof of delivery. RMA number must appear clearly on the shipping label affixed on the outside of all return shipments. Please do not mark the box itself in any other way.
We reserve the right to refuse a return on any product that does not meet these requirements. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount.
Return Policy - Defective Merchandise
Although, some products sold by us are factory refurbished/seconds they are covered by the Manufacturer's warranty. We stand behind the quality and condition of all merchandise sold and our highly trained representatives are available to assist with any problems.
If your merchandise arrives malfunctioning or appears to be defective, please contact us and our representatives can diagnose and resolve product concerns over the phone. Our Customer Service team will make every effort to assist you in obtaining technical support and warranty service. At the discretion of Deal..Gone in Seconds in some instances, we may decide to repair or replace a defective product via our facility. Defective merchandise returned to our facility will be replaced with the same product wherever possible or full refund will be provided and we will also pay for the expense of shipping the item back to us.